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KMID : 0904520180470010085
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Health and Medical Sociology
2018 Volume.47 No. 1 p.85 ~ p.106
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Mediating Effects of Job Stress on the Relationship between Experiencing Workplace Violence and Burnout in Social Workers - In Case of Metropolitan City Incheon -
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Jang So-Hyun
Choi Seung-Hoon
Lee Yong-Gab
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Abstract
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This study examined experience on workplace violence of social workers, and the relations between experience on workplace violence, job stress and burnout. Data were gathered from July to August 2017 by surveying 587 people who are engaged in social work from 73 social welfare facilities in Incheon. To verify this research model, AMOS 18.0 was used.
According to our survey, 41.2% of social workers experienced workplace violence, and 59.5% of participants said that their facilities did not have any follow-up actions after experiencing workplace violence. Participants of the survey also responded that protocol for dealing with violence against social workers was lacking. As a result of analyzing the path of major variables, verbal violence did not cause workers’ burnout directly, but was found to be a significant variable indirectly.
That is verbal violence did not make workers directly exhausted, but the more exposure to the verbal violence they had, the more job stress they had. And that job stress eventually was related to the burnout. Violence to the body did not have a significant effect on job stress and burnout.
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KEYWORD
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Workplace violence, Verbal violence, Physical violence, Job stress, Burnout
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